Shipping policy
Shipping Policy
Last updated: August 13, 2026
Thank you for shopping with SoftySoles Enterprises. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1. Shipping Locations
SoftySoles currently ships products across India.
Shipping availability may vary depending on the delivery location, product type and courier service availability.
2. Order Processing Time
Orders are generally processed within 2–5 business days after successful order confirmation and payment.
Customized footwear, customized insoles and made-to-measure products may require additional processing time because they are prepared according to individual measurements, foot scans or customer requirements.
The estimated processing or production time for customized products will be communicated to the customer where applicable.
3. Delivery Time
After dispatch, delivery generally takes approximately 3–10 business days, depending on the destination and courier service.
Delivery times are estimates and are not guaranteed. Delays may occur due to:
* Weather conditions
* Public holidays
* Courier delays
* Incorrect or incomplete address information
* Remote delivery locations
* Transportation disruptions
* Events beyond our reasonable control
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.
SoftySoles may offer free shipping on selected products, locations or promotional orders.
Shipping charges may vary depending on the order value, delivery location, product size or weight.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, WhatsApp, SMS or other available communication methods.
Customers can use the tracking information to monitor their shipment.
6. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information, including:
* Full name
* Complete delivery address
* PIN code
* Mobile number
* Email address, where applicable
SoftySoles is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.
If an order is returned to us because of an incorrect address, failed delivery attempts or refusal to accept the package, additional shipping charges may apply for re-delivery.
7. Damaged Packages
If you receive a package that appears damaged, opened or tampered with, please contact SoftySoles as soon as possible.
We may request photographs or videos of the package, shipping label and product to investigate the issue with the courier.
Please retain the original packaging until the issue has been resolved.
8. Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will coordinate with the relevant courier service to investigate the shipment.
9. Customized Products
Customized footwear, customized insoles and made-to-measure products may require additional processing and production time.
The delivery timeline for customized products may therefore be longer than standard products.
Customers must provide accurate measurements, foot scans, specifications and delivery information required for customization.
10. International Shipping
International shipping is not currently guaranteed or available for all destinations.
If international shipping becomes available, shipping charges, customs duties, taxes and other applicable fees may be the responsibility of the customer unless otherwise stated at checkout.
11. Contact Us
For shipping-related questions, please contact:
SoftySoles Enterprises
Email: hellosoftysoles@gmail.com
Phone / WhatsApp: +91 96331 75275
Website: www.softysoles.com
Location: Malappuram, Kerala, India
We are committed to providing reliable shipping and keeping customers informed throughout the delivery process.