Terms of service

Terms of Service

Last updated: August 13, 2026

Welcome to SoftySoles Enterprises. These Terms of Service govern your access to and use of the SoftySoles website and your purchase of products and services through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About SoftySoles

SoftySoles Enterprises is a provider of medical, therapeutic, orthopedic and comfort footwear, customized footwear solutions, insoles and related foot-care products and services.

Business Name: SoftySoles Enterprises
Email: hellosoftysoles@gmail.com
Phone / WhatsApp: +91 96331 75275
Website: www.softysoles.com
Location: Malappuram, Kerala, India

2. Products and Services

SoftySoles offers medical and therapeutic footwear, orthopedic footwear, diabetic footwear, customized footwear, insoles and related foot-care products.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors and specifications displayed on our website are accurate. However, minor differences in color, appearance or material may occur due to screen settings, photography and manufacturing variations.

Some customized products may require measurements, foot scans, gait analysis or other information from the customer before production.

3. Medical Disclaimer

SoftySoles products are designed to provide comfort, support and appropriate footwear solutions. However, our products and services are not a substitute for professional medical diagnosis, treatment or advice.

Customers with diabetes, neuropathy, circulation problems, foot ulcers, injuries or other medical conditions should consult an appropriately qualified healthcare professional before using any product where professional advice is required.

Customers are responsible for providing accurate information and measurements required for customized products.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after SoftySoles confirms the order.

We reserve the right to refuse, cancel or limit an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity or inaccurate customer information.

5. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order has been placed, we will contact the customer and may offer an alternative product, a revised delivery date or a refund, as applicable.

6. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges or other fees may be displayed separately during checkout.

Customers must provide accurate payment and billing information.

Orders will be processed after successful payment or confirmation of the applicable payment method.

7. Customized Products

Customized footwear and insoles are manufactured according to customer-provided measurements, scans, specifications and requirements.

Customers are responsible for providing accurate information and cooperating with measurement or scanning requirements.

Because customized products are made specifically for an individual customer, they may be subject to different return, cancellation and refund conditions. Please review our Refund and Return Policy before placing a customized order.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated by our team.

Delivery times may vary depending on location, product availability, customization requirements, courier services, weather, holidays and other circumstances beyond our reasonable control.

SoftySoles is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Refund and Return Policy.

Customers should review the Refund and Return Policy before placing an order.

Certain customized, personalized or made-to-measure products may not be eligible for return or exchange except where required by applicable law or where the product is defective or incorrectly supplied.

10. Order Cancellation

Orders may be cancelled only in accordance with our applicable cancellation policy.

Customized or already-manufactured products may not be cancellable once production has started.

If an order can be cancelled, any eligible refund will be processed according to our Refund and Return Policy.

11. Customer Responsibilities

Customers agree to:

* Provide accurate personal, billing, shipping and measurement information.
* Use products according to their intended purpose.
* Follow applicable product-care and usage instructions.
* Not misuse, modify or damage products.
* Not use the website for unlawful purposes.
* Not attempt to interfere with the security or operation of the website.

12. Website Content

All content available on the SoftySoles website, including text, photographs, graphics, logos, product descriptions, videos, designs and other materials, is owned by or licensed to SoftySoles Enterprises unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our website content without prior written permission.

13. Intellectual Property

The SoftySoles name, logo, product names, designs, images, written content and other brand materials may be protected by applicable intellectual-property laws.

Unauthorized use of our intellectual property is prohibited.

14. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, communication platforms and other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

15. Website Accuracy

We make reasonable efforts to keep information on our website accurate and current.

However, we do not guarantee that all information will always be complete, accurate, current or error-free.

We reserve the right to correct errors and update product information, prices, availability and other website content when necessary.

16. Limitation of Liability

To the extent permitted by applicable law, SoftySoles Enterprises will not be responsible for losses arising from misuse of products, inaccurate information provided by customers, delays caused by third parties, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

17. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected, used and processed.

18. Changes to These Terms

SoftySoles Enterprises may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over SoftySoles Enterprises, subject to applicable law.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

SoftySoles Enterprises
Email: hellosoftysoles@gmail.com
Phone / WhatsApp: +91 96331 75275
Website: www.softysoles.com
Location: Malappuram, Kerala, India

By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service.